Frequently Asked Questions

1. Q: Where is My Store?

A: We are an online retailer, we do not have any brick and mortar shops in any province in South Africa.

2. Q: What payment methods can I use?

A: We only accept upfront payments via Visa or MasterCard credit or debit cards, manual electronic funds transfer (EFT), Instant EFT or BANK DEPOSITS.

3. Q: Where is my order?

A: When your order has been packed and is ready to ship, you will receive an email or sms with the subject line: ‘Your order is ready to go!’ This email contains a tracking link. Click on this link and BOOM! It will take you directly to our order tracking page

4. Q: How do I exchange an item?

A: Should you wish to exchange your item for a different size, please contact our experienced Customer Support team on WhatsApp. Unfortunately our Customer Support team is unable to process exchanges for reasons other than size.

5. Q: How do I return the product for a REFUND?

A: Yes, we do offer refunds for damaged items. Refund only valid for 2 days after receiving the product.

6. Q: Which items cannot be returned?

A: The following products may not be returned: Underwear and earrings may not be returned.